Terms & privacy
Last updated: [DATE]
Before going live: replace every [BRACKETED] item, and ideally have these terms checked. This template is a starting point, not legal advice.
1. Who we are
Loyly Planner (loylyplanner.com) is run by [YOUR FULL NAME], a sole trader based in [TOWN], United Kingdom. Contact: [CONTACT EMAIL].
2. What the planner is
The planner is a free online tool for sketching a sauna and checking it against published Nordic sauna-building guidance. It is a planning aid only. It is not a design service, survey or professional advice. Figures such as heater sizes, clearances, cable sizes and material quantities are estimates based on typical manufacturer data and guidance. They may not suit your building, your products or the regulations that apply to you.
You must follow your heater or stove manufacturer's instructions. Electrical work must be done by a qualified electrician to BS 7671 and notified under Part P where required. Wood-burning stoves and flues must be installed to Building Regulations Part J, for example by a HETAS-registered installer. Check structural, fire and planning requirements with your local authority or a qualified professional.
3. What you can buy
You can buy an Excel materials list (.xlsx) generated for the design you created. The price is shown before checkout and includes any VAT due. Payment is taken by Stripe; we never see or store your card details.
Each purchase covers the design as it was when you paid. Your download link works for 30 days after payment. If you change the design afterwards, that is a new export.
Payments are handled by Stripe's Managed Payments service. Stripe (through its Link service) acts as the merchant of record: it collects any sales tax or VAT due in your country, and the charge appears on your statement under LINK. Stripe also handles payment questions, refunds it approves and disputes for the transaction.
4. Your right to cancel
The materials list is digital content supplied immediately. Before checkout you tick a box to agree that the download can start straight away, and that you lose your 14-day right to cancel once it does, as allowed by the Consumer Contracts Regulations 2013.
This does not affect your rights under the Consumer Rights Act 2015. If the file is faulty, for example it will not open or does not match the design you paid for, contact us within 30 days and we will fix it or refund you.
5. Our responsibility to you
We take care to make the planner and exports accurate, but because they are estimates for planning, we are not responsible for losses arising from relying on them without checking them against manufacturer instructions, regulations and professional advice. Our total liability for any purchase is limited to the price you paid for it. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
6. Privacy
Using the planner: your design stays in your browser. We do not use advertising or tracking cookies. Fonts load from Google Fonts and the 3D library from jsDelivr, so those services see your IP address when the page loads.
Buying an export: Stripe processes your payment as merchant of record and collects your name, email, billing address and payment details. We receive your name, email, billing address, payment status and a copy of your design (stored with the order at Stripe) so we can deliver and support your purchase. We keep order records for 6 years for tax purposes. See Stripe's privacy policy.
You can ask us for a copy of your data or ask us to delete it (where we do not need to keep it by law) at [CONTACT EMAIL]. You can also complain to the Information Commissioner's Office (ico.org.uk).
7. Changes and law
We may update these terms; the version shown at the time of your purchase applies to it. These terms are governed by the law of England and Wales.